Scope
These Terms of Service apply to quotes, purchases, custom rugs, Editions, samples, commissions, and related services provided by MAJLIS Editions. By approving a quote, submitting payment, or placing an order, the client agrees to these terms and any additional written terms included in the MAJLIS-approved quote.
Quotes and Approval
MAJLIS reviews the submitted design, size, shape, room notes, and shipping location before issuing an approved quote. Standard designs may be approved instantly. Custom or bespoke requests are usually reviewed within one business day, though complex projects may require additional time.
Payment
Approved orders begin with a 50% deposit. The remaining balance, shipping, duties, taxes, and any approved adjustments are confirmed before release or delivery. Payment links may include or reference these Terms of Service.
Made to Order
MAJLIS rugs are custom and made to order. Each order is produced according to the approved quote, design code, size, shape, colors, pile, and written confirmation. Minor handmade variations in color, texture, scale, and finish may occur.
Final Sale
Because each rug is made to order, all purchases are final sale. MAJLIS does not offer returns or exchanges for approved custom or made-to-order rugs.
Cancellations
If an order is canceled after payment, the deposit is retained. If cancellation is requested after production has begun, additional costs may apply depending on the stage of production and commitments already made.
Shipping
Shipping within the contiguous United States is generally estimated at 10% of the rug price, but final shipping may vary by size, destination, timing, service level, and project requirements. International, express, or oversized shipments may be higher and will be communicated in the MAJLIS-approved quote.
Production and Delivery
Orders may ship from Brazil, Italy, Nepal, or India. Most orders ship by air freight, though some orders may ship by cargo ship. The shipping method and expected timing are communicated during the purchasing process whenever available.
Duties and Taxes
Any applicable customs duties, import fees, taxes, brokerage charges, or destination-specific costs are the responsibility of the client unless otherwise stated in writing by MAJLIS.
Samples and Color
Color and texture may be confirmed with poms, material samples, or a strike-off when needed. Digital previews are helpful for design communication but may not perfectly represent physical color, pile, sheen, or texture.
Recycling and Buyback
MAJLIS does not currently offer a return policy. We are developing a future buyback or recycling path for clients who wish to responsibly recycle MAJLIS Editions rugs.
Contact
Questions about these terms, quotes, shipping, or an order can be sent to hello@majliseditions.com.