We stand by every rug.

What this warranty covers

This warranty applies to Intense, Thick, and custom and bespoke rugs in New Zealand wool or ECONYL® regenerated nylon.

MAJLIS Editions warrants each rug against manufacturing defects in materials and workmanship for one year from the date of delivery. If a covered defect appears within that period, we will repair or replace the affected rug, or provide another appropriate remedy at no cost to you, subject to applicable law.

Our rugs are made in New Zealand wool or ECONYL® regenerated nylon and are built for daily use. They are reviewed through a production and quality process before delivery. Our goal is to offer strong products and clear support for our clients and partners.

How to report a defect

Report any suspected manufacturing defect directly to our team within the one-year window. The sooner you reach out, the more easily we can help. Please include:

• Your name and the order or quote reference
• The approximate delivery date
• A short description of the issue
• Clear photographs of the rug and the area of concern

Email hello@majliseditions.com and we will review your claim and outline next steps.

What is not covered

Because each rug is handmade, some characteristics are part of the product rather than defects. This warranty does not cover:

• Normal wear, fading, or flattening of pile that comes with everyday use
• Damage from accidents, misuse, alterations, or improper cleaning and care
• Variation that is inherent to handcraft, such as slight differences in pile, color, or finish between a sample and a finished rug, or across separate orders
• Damage that occurs after delivery during handling, installation, or storage by others
• Issues arising from use outside the rug's intended environment

Caring for your rug as recommended keeps it covered and helps it last. If you are unsure how to clean or maintain a MAJLIS rug, reach out and we will advise.

Cancellations and returns

Custom and bespoke rugs cannot be returned or exchanged for change of mind. This does not affect warranty coverage or your rights for shipping delays, non-delivery, defective goods or other rights under applicable law. For cancellation requests, damage or an incorrect order, email hello@majliseditions.com with your order reference. Please contact us before returning a rug. See the full cancellation and return policy.

Beyond one year

The one-year term reflects our confidence in how these rugs are made. After the warranty period, we remain happy to assist where we can, though our ability to repair, replace, or otherwise resolve an issue may be more limited. We will always do our best to help our clients and partners look after their rugs.

How this works with our Terms of Sale

This warranty is offered alongside, and is subject to, our Terms of Sale. Because MAJLIS rugs are made to order for each room, returns and cancellations are handled as described there. This warranty does not affect any rights you may have under applicable law.